Scythes Australia is a website of Hazelcombe Farm

1C Totnes Valley Road
Totnes Valley NSW 2850
Tel: (02) 6373 4270

Hazelcombe is a trading name of Firedancer Management Services Pty Ltd
ABN 92 092 256 301

Delivery

Depending on the size of your order, we deliver by either Startrack Express or Australia Post. If the parcel contains a snath, it is too long to be sent by Australia Post so we send it by courier.

We live 40 km out of town. To keep our costs down, we only go to town once a week, on a Friday, so Friday is the day we take all our orders to the courier.

If your order is being sent by Startrack Express, you will be asked to provide us with a real address. Couriers don't deliver to Post Office Boxes. We also need to know where, in the event you aren't at home, the courier can securely leave the parcel. For some people, this means on the porch, in the garage, over the fence, or whatever. However, for others this poses a real difficulty. So we have had customers ask for the parcel to left at their place of work, at their Mum's place, at the local rural supply depot, or even, for very small country towns at the local Post Office. People have also asked us to have the parcel left at the courier's depot and for them to be phoned that it is there waiting to be picked up. What couriers won't, in general, do, is phone you to let you know when the parcel will be arriving. They'd probably be on the phone all day if they had to do that with every customer.

As soon as the parcels are packaged and ready to go, we print out a Dispatch Summary for Startrack Express. This automatically sends you an email (if you have given us an email address) to let you know that the parcel is on its way. The email will also give you the consignment number for your parcel so you can track its progress on the website.

Our freight costs are calculated on the weight of the parcel together with the state you are from. Please enter your state to find out what the freight costs will be for the article you are interested in.

If you have the privilege of living on one of the more remote Australian islands, we will have to individually calculate your shipping costs. We once made the mistake of considering Flinders Island to be Tasmania for the purpose of shipment, and ending up being out of pocket to the tune of $90 to ship the parcel!

If you live outside Australia, we will only sell you an item under special circumstances. Firstly, we won't sell you a snath. Shipping costs make it prohibitive. We will sell you a blade and/or sharpening gear, but only if those items are not available in your own country. And again, we will have to individually calculate your shipping cost.

Copyright 2009 - Hazelcombe Farm - All Rights Reserved